Frequently Asked Questions
Our apartment community falls within the Northwest School District.
Yes, there is a local public transportation system that operates near our community.
Our apartment community offers free parking spaces for our residents. Garages are also available for an additional monthly fee.
If packages are unable to be delivered to your apartment, they can be held at the leasing office until you're able to pick it up.
LEASING AND RENTING
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!
Gas, water, sewer and trash services are included in the monthly rent.
You can choose Bloom Broadband as your provider for both Internet and Cable services.
Yes, we offer short-term leases subject to availability and demand.
MAINTENANCE AND REPAIRS
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.
You are not required to be present during maintenance visits unless you prefer to be.
Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.
If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]
RULES AND GUIDELINES
Our community offers some buildings that are smoke-free. To learn more about our smoke-free options, please contact the office. We'd be happy to provide you with all the details and help you find the perfect smoke-free apartment that suits your needs based on our current availability.
Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.
No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.
MOVING IN AND MOVING OUT
We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.
If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.
Didn't find an answer?
Our team is always ready to answer your questions.
I love that it's quiet, has beautiful ponds and woods and benches to take in peace and quiet and watch the wildlife, the community has great path for walking alone or with your pet, very clean community. Close to shopping. - Verified Resident- ApartmentRatings.com
Ashley was so kind and informative and kept me updated during the whole application process. The energy at the apartment complex is very positive and warm and...I was met with smiles and friendly faces. They have a unit ready to tour and after visiting every apartment complex in Jackson this was absolutely the best!!! Patio, washer and dryer, CLEAN. I’m overall so happy with my experience so far. Hugggge thank you to Ashley!! And I’m so excited for my move in day! - Cheyenne- Google
Great apartments! Excellent response to maintenance requests. The manager and staff are a great group. Definitely highly recommend. - John- Google
What an amazing apartment! The bedrooms are HUGE and there is a master suite. The layout is very functional and the deck backs up to some woods, so you don't even feel as though you are living in the city. Can't wait to move in! - Marshall- Google
High Quality and quite good value for money. At Trillium I had a spacious third-floor with cathedral ceilings and in-unit laundry, all for less than $1200/mo. Dishwasher too! Unfortunately, I had to move for work. Anyone in the Jackson area who wants more than just the basics should consider Trillium. Leasing staff was friendly and patient too, even when it came time for me to move. - David- Google
We have lived here for about a month or so now, and we love it! Our apartment is so nice, and they do a really good job of maintaining the property. My favorite thing of all is how safe it is here, you can walk around the neighborhood and not have to feel fearful. - Anastasia- Google
Xavier was more then helpful, he took me around the complex and explained everything to me an answered all of my questions. We were glad to hear from him the next day that we are approved with our move in date. - Jimmy- Google
Love this place quite and close to all retailer. Very friendly staff and maintenance is there in a timely manner. In unit washer and dryer. Also that they have garages for residents also would like them instead of using the parking right in front of building. Going on second year. - Marian- Google