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FAQs

Frequently Asked Questions at Trillium Pointe Apartment Homes

Every apartment is cleaned, painted, and has the carper cleaned or replaced prior to move-in. The Property Manager also inspects each unit before it is deemed ready.
You can contact the Leasing Office during normal business hours or call the stand-by emergency maintenance number for any after-hours emergency maintenance needs.
Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.
You can contact the stand-by maintenance technician, via the stand-by emergency number, and a maintenance technician will unlock your apartment after your identification has been verified.
Yes, hanging pictures and other decorations is encouraged! If you would like to paint your apartment you will need to check with the Property Manager first.
Swimming pool with large sundeck, community building, non-smoking buildings, pet friendly, handicap accessible
Pool hours are from 10 A.M. to 10 P.M. from Memorial Day weekend through Labor Day weekend
Yes, and garages are offered to lease.
There is a washer and dryer provided in every unit.
There is a $150 one-time Pet Fee and Pet Rent is $20 per month.
All kitchen appliances including a gas range, refrigerator, dishwasher, microwave, and washer and dryer.
No, but we have a partnership with CORT Furniture rentals.
Due to COVID-19 we will no longer be able to accept packages in our office.
There are no quiet hours. We charge a fee to rent our community building.
We accept both walk-ins and appointments.
Our Property Managers are always accessible to our residents.
You can apply on our website or at the Leasing Office with an iPad provided.
We are usually able to get results back within a day, however, sometimes the process can take longer depending on the situation.
You will need to pay your Security Deposit, Administrative Fee, and your pro-rated rent amount.
You can pay online, using WIPS (Walk-In Payment System), or you can mail in a paper check.
You will need to log into your Resident Service account, via the website, to pay rent.
There are additional fees for Internet service, Dish Network, and garages.
No, but it is highly encouraged!
Included utilities are the gas for heating, cooking and hot water, as well as water, sewer, and trash services.
Contact Consumers Energy for electric.
We offer Dish Network as well as Bloom Broadband Internet.
You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.
We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.
Yes, this community offers reduced rental rates for long-term residents, seniors, military and emergency service personnel. Eligible residents receive a discount equal to 3% of market rent during a lease term. It's referred to as the Appreciation Program.
Jackson Crossing, I-94, US-127, airport, hospital, Baker College of Jackson.
Island City Dog Park is 21.3 miles away.
Ella Sharp Park is 6.2 miles away.
Meijer, Target, Sam's Club, Kroger, ALDI, Walmart.

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